They must always be ready to say “hello, sorry, please, thank you, goodbye and see you again,” and be honest and helpful to tourists.
Local tourism service providers must not disturb holidaymakers, rip them off, or sell products with substandard quality or dubious origins to them.
Danang residents, meanwhile, must be respectful, helpful and enthusiastic when in contact with tourists, and not destroy the city’s nature or tourist attractions, the code says.
They are also required to avoid such misbehaviors as splitting, littering or urinating in public.
The city also calls for appropriate manners from its visitors.
Those who visit Vietnam’s central hub must respect its culture, customs and traditions and avoid damaging the city’s nature, public assets and tourism spots.
“The code of conduct is intended to build up a habit to have polite, friendly and cultured behaviors among the Danang tourism industry insiders,” the tourism department said. “It will also help create a good impression of Danang.”
The coastal city of Danang, more than 850km from Ho Chi Minh City and 821km from Hanoi, has a reputation for safe, friendly and honest tourism.
In 2014, the city welcomed 3.8 million tourists, up 21.9% from a year earlier.
Danang targets a tourist arrival number of 4.5 million for this year.
In the first half of 2015, the city received more than two million visitors.